Introduction
Welcome to Romo, a dating app designed to foster authentic connections through live video calls, instant messaging, and smart matching. At Romo, we are committed to protecting your privacy and ensuring a safe and secure experience. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our mobile application and related services (collectively, the "Services").
By using Romo, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Services. Romo is intended for users 18 and older.
Information We Collect
1. Information You Provide
When you create a Romo account or use our Services, you may provide:
- Profile Information: Name, age, gender, photos, interests, bio, relationship goals, and other details you add to your profile.
- Contact Information: Email address used for account creation and communication.
- Content: Messages, photos, and other content shared via instant messaging or video calls.
- Preferences: Settings for location-based matching, privacy controls, and notification preferences.
- Verification Data: Photos or other information submitted for our photo verification system.
2. Automatically Collected Information
We may collect the following information automatically:
- Location Data: Approximate location (city-level) for matching you with nearby singles, if you grant location permissions.
- Device Information: Device type, operating system, unique device identifiers, and app version.
- Usage Data: Interactions with the app, such as pages visited, features used (e.g., video calls, messaging), and time spent.
- Log Data: IP address, access times, and crash reports for troubleshooting and analytics.
3. Information from Third Parties
We may receive information from third-party services, such as analytics providers or social media platforms, if you choose to connect your Romo account with them (e.g., for profile verification or login).
How We Use Your Information
We use your information to:
- Provide and personalize the Services, including matching you with compatible users based on interests, location, and preferences.
- Facilitate live video calls and instant messaging between users.
- Verify user profiles to ensure authenticity and enhance safety.
- Send push notifications about matches, messages, and app updates (you can opt out via settings).
- Analyze usage patterns to improve the app’s functionality and user experience.
- Respond to customer support inquiries and enforce our Terms and Conditions.
- Comply with legal obligations, such as responding to law enforcement requests.
How We Share Your Information
We may share your information as follows:
- With Other Users: Your profile information (e.g., name, photos, interests) is visible to other users as part of the matching process. Messages and video call interactions are shared with the intended recipient.
- With Service Providers: We share data with trusted third-party providers for analytics, hosting, payment processing, and customer support. These providers are contractually obligated to protect your data.
- For Legal Reasons: We may disclose information to comply with legal obligations, protect our rights, or respond to legal processes (e.g., subpoenas).
- Business Transfers: In the event of a merger, acquisition, or sale, your data may be transferred to the acquiring entity, with continued protection under this policy.
We do not sell your personal information to third parties for marketing purposes.
Data Security
We implement robust security measures, including encryption, access controls, and photo verification, to protect your data. However, no system is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.
Romo includes features like reporting and blocking to help you maintain a safe environment. If you suspect unauthorized access, contact our support team immediately at lakliech.devs@proton.me.
Your Choices and Rights
You have the following rights regarding your data:
- Access and Update: View and edit your profile information within the app.
- Delete: Request deletion of your account using the form below or by contacting lakliech.devs@proton.me. Note that some data may be retained for legal or operational purposes.
- Opt-Out: Disable push notifications or location services via your device settings.
- Data Portability: Request a copy of your data in a structured format, where feasible.
Residents of certain regions (e.g., EU, California) may have additional rights under GDPR or CCPA, such as the right to object to processing or request data erasure. Contact us for more information.
Account Deletion Request
To request deletion of your Romo account, please fill out the form below. We will process your request within 30 days and send a confirmation to the provided email address. Ensure the email and user ID match your Romo account. You can find your User ID in the app's profile settings.
Note: After submitting, you will receive a confirmation email within 24 hours. If you do not receive it, check your spam folder or contact lakliech.devs@proton.me.
Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Services. If you delete your account, we will remove your personal data within 30 days, except for data required for legal compliance or dispute resolution.
Third-Party Links and Services
Romo may include links to third-party websites or services (e.g., payment processors). These third parties have their own privacy policies, and we are not responsible for their practices. Please review their policies before engaging with them.
Children’s Privacy
Romo is intended for users 18 and older. We do not knowingly collect data from individuals under 18. If we become aware that a minor has provided personal information, we will delete it immediately.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or in-app notifications. The updated policy will be effective upon posting, with the "Last Updated" date revised.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: lakliech.devs@proton.me
Our 24/7 customer support team is here to assist you.